AI-Enhanced Finance's Journey Beyond the Digital Realm: The Empowerment of Resilience
In the rapidly evolving world of finance, artificial intelligence (AI) is reshaping the landscape by driving productivity, innovation, and customer-centric services within banking institutions. The 13th Huawei Intelligent Finance Summit (HiFS 2025) held in Dongguan, China, highlighted this transformation.
Over 500 attendees from global financial institutions and partners gathered to discuss the future of finance. Huawei, a leading global technology company, showcased its commitment to this transformation. With a strategic evolution from hardware to cloud to intelligence, Huawei is positioning itself as a key player in the AI-driven financial revolution.
Huawei's CEO, Jason Cao, emphasized the need for modernised applications, unified data service platforms, and a resilient infrastructure to unleash the full power of the Digital Flywheel, a reference model set to drive financial growth in the AI era.
One of Huawei's key contributions is the 4M methodology for modernizing applications, which includes upgrades for platforms, high availability, elastic scaling, zero downtime during system migration, and O&M modernisation. This approach is reflected in Huawei's 4M-based Digital Core solution, designed to help customers transition to Legacy Free.
AI is not just enhancing customer experiences with chatbots and virtual assistants, but also redefining the customer experience through hyper-personalized services. This transformation is leading to automation across front, middle, and back office functions, boosting banks' financial performance and competitiveness.
Huawei has already worked alongside more than 11,000 collaborators in the finance industry from around the world, serving over 5,600 industry customers from more than 80 countries and regions. The company is upgrading its Finance Partner Program this year to work with partners and better serve finance industry customers.
The aim is to offer frictionless banking and build trust and loyalty with customers. Huawei's new Dorado storage solution ensures zero data loss and high compatibility, while the Intelligent Disaster Recovery Platform detects issues within one minute and achieves minute-level recovery during major natural disasters.
However, the transformation is not without challenges. Poor service remains a significant reason for 26% of bank customers who switch banks. The Digital Flywheel relies on a robust and efficient data platform that can handle increased data volumes due to AI development.
As the financial industry continues to embrace AI, the need for efficient and secure infrastructure solutions becomes increasingly important. With its AI platforms and digital infrastructure offerings, Huawei is well positioned to support this transformation.
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- The digital transformation in the finance industry, driven by AI, is highlighting the importance of compliance with unified data service platforms to unleash the full potential of the Digital Flywheel.
- Huawei's strategic evolution from hardware to cloud to intelligence, and its 4M methodology for modernizing applications, positions the company as a key player in the AI-driven financial revolution, providing solutions to help customers transition to Legacy Free.
- In the AI era, the finance industry is transforming not only with enhancements in customer experiences through chatbots and virtual assistants, but also by redefining customer experience through hyper-personalized services and automation across front, middle, and back office functions, thereby boosting banks' financial performance and competitiveness.
