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Apple Launches Video Shopping Assistant Service

Apple has debuted Shop with a Specialist over Video, a fresh live shopping service on its website, exclusively for customers residing in the United States.

Apple unveils video-based Personalized Shopping Assistant
Apple unveils video-based Personalized Shopping Assistant

Apple Launches Video Shopping Assistant Service

Apple Introduces "Shop with a Specialist over Video" and Enhanced Emergency Services for iPhone 14 Models

Apple has unveiled a news shopping experience, "Shop with a Specialist over Video," and introduced several exciting features for its latest iPhone 14 models.

Starting today, customers can benefit from Emergency SOS via satellite and Find My via satellite services, which are available for free for two years with the new iPhone 14 models. These features ensure peace of mind, especially in remote areas with limited cellular coverage.

The new shopping experience allows customers to connect with an Apple Specialist via a one-way video shopping session. This service is designed to deliver an even more personalized experience, helping customers find the iPhone model that best suits them. "Shop with a Specialist over Video" is now available in Canada, France, Germany, Ireland, the U.K., and the U.S., with Austria, Belgium, Italy, Luxembourg, the Netherlands, and Portugal joining later this month.

Customers can visit our website/shop/buy-iphone to instantly connect with an Apple Specialist for world-class service and expert advice. The service enables customers to browse models, explore new features, and learn about Apple Trade In offers, carrier deals, switching to iOS, and various financing options.

Trade-in values for eligible devices will vary based on their condition, year, and configuration. Not all devices are eligible for credit, and customers must be at least 18 years old to trade a device in for credit or an Apple Gift Card.

The iPhone 14 and iPhone 14 Plus offer an impressive dual-camera system, the powerful A15 Bionic chip, and all-day battery life. The iPhone 14 Plus, in particular, boasts the longest battery life of any iPhone ever.

To sweeten the deal, customers in the U.S. can get up to $600 in credit toward iPhone 14 when they trade in iPhone 11 or later.

Apple's goal with the new shopping experience is to provide exceptional service and help customers make informed decisions. Karen Rasmussen, Apple's head of Retail Online, stated, "Our goal is to deliver an even more personalized experience for our customers."

The service "Shop with a Specialist over Video" is available from 7 a.m. to 7 p.m. PT every day on Apple's website. In addition, customers in Germany can shop with an Apple Specialist via video and purchase the iPhone 14 lineup directly on apple.com.

The iPhone 14 and iPhone 14 Plus are now available in a new yellow color, adding a vibrant option to the lineup. So, whether you're a current iPhone user looking to upgrade or a newcomer to the iOS ecosystem, Apple's new shopping experience and the latest iPhone models offer a seamless and personalized way to find your perfect device.

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