Artificial Intelligence Agent Sona Debuts by OpenPhone, Designed to Prevent Customer Call Oversights
OpenPhone, a popular platform for small businesses and startups, has announced the launch of its new AI-powered agent, Sona. This 24/7 AI voice answering service is designed to help businesses maintain professional and responsive communication, capture leads, and streamline call management without the need for additional staff.
A Virtual Receptionist That Never Sleeps
Sona acts as a reliable virtual receptionist, greeting callers, answering questions, and capturing messages even when the business is unavailable. It is fully integrated into OpenPhone's platform, making it easy for businesses to adopt this smart answering service.
Highly Customizable Interaction
Sona allows for highly customizable interactions. You can configure Sona’s default name and personalize it with essential details about your business, such as operating hours, services, and pricing. This enables it to gather tailored information like the caller’s name and requested service.
Lead Capture and Call Handling
Sona efficiently captures leads by asking customized questions during calls, ensuring no potential customer inquiry is missed when the team is busy or offline. It also manages missed calls, answering questions with information drawn from customer knowledge bases.
Natural and Real-Time Conversations
Built with advanced AI and workflow orchestration via Temporal, Sona handles live calls with low latency and natural language understanding. This means it can handle calls with a human-like touch, avoiding robotic or awkward delays.
Spam Filtering and Call Routing
Sona screens out spam calls before they reach the business and routes legitimate calls to the right person or department, improving call handling efficiency and client experience.
Integration and Collaboration Support
OpenPhone’s platform integrates with tools like Slack and HubSpot, and its shared workspace allows teams to collaborate easily by managing calls and messages from a single phone number. Sona enhances communication by summarizing calls and extracting key follow-up items.
A Tool for Growth and Efficiency
Sona is a tool that helps businesses resolve customer issues instantly and convert every interaction into a growth opportunity. It combines calls, texts, and voicemails in one interface, integrates with CRM systems, and allows team collaboration.
Easy to Deploy for Non-Technical Users
Sona is designed to be simple to deploy, even for non-technical users. This means small businesses can start enjoying the benefits of this AI-powered agent without needing extensive technical knowledge.
A Solution for Missed Opportunities
Sona addresses the challenge of managing calls amid competing priorities, leading to missed messages and lost opportunities. By providing a 24/7 answering service, Sona aims to eliminate missed calls and the potential revenue loss that can follow.
Available Now
OpenPhone is offering more information and a free trial at openphone.com. As a tool specifically designed for the essential front-office needs of small businesses and startups, Sona is set to revolutionize the way these businesses handle calls and customer service.
[1] OpenPhone Blog: Introducing Sona: Your AI-Powered Receptionist
[2] OpenPhone Blog: Sona: Your AI-Powered Receptionist for Small Business
[3] OpenPhone Blog: Sona: The AI-Powered Receptionist for Small Businesses
[4] OpenPhone Blog: Sona: The AI-Powered Receptionist for Small Businesses
[5] OpenPhone Blog: Sona: The AI-Powered Receptionist for Small Businesses
Sona, the new AI-powered agent by OpenPhone, isn't just a virtual receptionist; it's also a defi [defi: definition] assistant, integrating artificial-intelligence [artificial-intelligence: the simulation of human intelligence in machines that are programmed to think like humans and mimic their abilities] technology to capture leads, manage calls, and streamline communication even when businesses are unavailable. This innovative tool, highly customizable and easy to deploy, is designed to address the challenges faced by small businesses and startups, eliminating missed opportunities and increasing efficiency.
