Credit Union Switches to Mahalo Banking to Enhance Financial Management Resources
Mahalo, a leading digital banking platform, has announced a new partnership with Directions Credit Union. This collaboration aims to empower both staff and members, offering a secure, inclusive, and integrated digital banking experience.
Denny Howell, COO at Mahalo, takes pride in Mahalo's reputation for building solutions that work and being a trusted partner for credit unions. He stated, "Mahalo Banking offers a uniquely collaborative support model, acting as a true partner to other credit unions."
Directions Credit Union, known for its member-first service philosophy, has chosen Mahalo Banking for its digital banking platform due to Mahalo's intuitive understanding of credit union operations, mission alignment, and strong track record in security and integration. Barry Shaner, President and CEO of Directions, praised Mahalo's understanding of credit union operations.
The key features and benefits of the Mahalo Banking platform for credit unions include:
- Deep core system integration: Mahalo Banking offers a deep integration with Corelation Keystone, enabling smooth operational workflows and efficient back-office processes for credit unions like Directions.
- Enhanced security measures: Industry-leading security features, including Credential Assurance Technology (CAT) that defends against credential stuffing attacks, are embedded in the platform, giving members confidence in the safety of their information.
- Unified account aggregation: Members gain a centralized view of all their financial accounts, including those held at other institutions, simplifying money management across multiple sources.
- Personalized financial management tools: The platform provides transaction comments, expanded financial wellness resources, budgeting tools, and Youth Banking options designed to promote financial literacy and healthy saving habits within families.
- Comprehensive card controls: Debit and credit card controls are fully integrated into the online and mobile experiences, offering members greater control and convenience over their payment cards.
- Neurodiverse and accessibility support: Mahalo Banking is notable for being the first platform to fully integrate neurodiverse functionality directly, allowing credit unions to offer inclusive, accessible experiences tailored to members with unique needs.
- Collaborative support model: Mahalo Banking emphasizes a partnership approach with credit unions, providing responsive support that aligns with credit union missions and member-first service philosophies.
- Omni-channel experience: The platform is designed with superior architecture enabling a robust feature set across all digital channels, creating a seamless experience for users on desktop and mobile platforms alike.
Sonja Delaney, Directions' Chief Strategy Officer, emphasized that members expect a single platform to manage all finances, including accounts from other institutions. She further added that the new partnership will likely provide members with additional security measures.
Key upgrades will allow Directions' members access to new features like debit and credit card controls. The partnership between Directions and Mahalo will likely offer members enhanced digital banking features for better relationship management and competitiveness.
Denny Howell, COO at Mahalo, expressed his excitement about supporting Directions CU on their digital journey. He stated, "Mahalo's goal is to deliver secure and innovative digital banking solutions, and we are thrilled to be partnering with Directions Credit Union to help them strengthen competitiveness and deepen member relationships."
The partnership between Mahalo and Directions Credit Union offers a unique collaboration, designed to strengthen competitiveness and deepen member relationships by providing secure, innovative digital banking solutions. Mahalo's deep core system integration, enhanced security measures, unified account aggregation, and personalized financial management tools are now available to Directions members, enhancing their digital banking experience.
