Introduces new ManageEngine MSP platform for enhancing IT management efficiency
ManageEngine, a leading IT management company, has launched a new platform designed specifically for Managed Service Providers (MSPs) - MSP Central. The platform aims to streamline IT management and security capabilities, eliminating the friction of fragmented systems [1].
MSP Central is a unified platform that brings together various standalone MSP tools under one roof. It includes Remote Monitoring and Management (RMM) for efficient device monitoring, Professional Services Automation (PSA) for seamless workflow management, advanced server monitoring, and endpoint security [2].
The RMM capabilities of MSP Central enable MSPs to manage devices across clients, with features like patching, asset visibility, and proactive remediation in a multi-tenant setup [3]. The PSA tools integrated into MSP Central include integrated ticketing, contract management, Service Level Agreements (SLAs), time tracking, and billing [3].
MSP Central also offers advanced server monitoring for Windows, Linux, databases, and virtual systems, ensuring proactive management with automated alerts and deep metrics [1]. The platform's endpoint security capabilities provide comprehensive protection against evolving cyber threats, featuring vulnerability management, device and application control, anti-ransomware, and browser security [1].
To enhance operational efficiency, MSP Central incorporates AI-powered automation tools for ticket summarization, sentiment detection, alert correlation, and predictive thresholds [1]. Furthermore, the platform offers more than 20 third-party integrations across IT, security, and business ecosystems, allowing for a tailored experience [3].
MSP Central's modular architecture allows MSPs to adopt only the components required, eliminating unnecessary tool sprawl and licensing [3]. It is designed to meet global standards across security, privacy, and industry regulations, ensuring compliance and security for MSPs [1].
Vice President at ManageEngine, Mathivanan Venkatachalam, stated that MSP Central was designed "from the ground up" to address modern operational challenges faced by MSPs and support them for the long haul, delivering growth alongside their clients' needs [4].
MSP Central can be integrated into cloud marketplaces and wider partner ecosystems, and it offers flexible modular pricing [5]. Future enhancements will focus on expanding into adjacent domains such as security information and event management (SIEM), privileged access management (PAM), and advanced analytics [6].
References: [1] ManageEngine. (n.d.). MSP Central. Retrieved from https://www.manageengine.com/msp/ [2] ManageEngine. (n.d.). MSP Central: Unified IT Management for MSPs. Retrieved from https://www.manageengine.com/msp/what-is-msp-central.html [3] ManageEngine. (n.d.). MSP Central Features. Retrieved from https://www.manageengine.com/msp/features.html [4] ManageEngine. (n.d.). ManageEngine Launches MSP Central to Streamline IT Management and Security for MSPs. Retrieved from https://www.manageengine.com/press/releases/manageengine-launches-msp-central.html [5] ManageEngine. (n.d.). MSP Central Pricing. Retrieved from https://www.manageengine.com/msp/pricing.html [6] ManageEngine. (n.d.). The Future of MSP Central. Retrieved from https://www.manageengine.com/msp/future-of-msp-central.html
- The unified platform MSP Central, developed by ManageEngine, combines finance management with business efficiency by offering built-in billing and contract management tools for Managed Service Providers (MSPs).
- In the realm of data-and-cloud-computing, MSP Central supports technology integration across various IT, security, and business ecosystems, allowing for a tailored and flexible user experience.
- armed with advanced automation tools, MSP Central boosts industry productivity by streamlining IT management and security processes through AI-powered ticket summarization, alert correlation, and predictive thresholds.
