Lufthansa to Cut 4,000 Jobs by 2030 in AI-Driven Overhaul
Lufthansa Group is set to reduce its workforce by 4,000 full-time jobs worldwide by 2030, as part of a strategic overhaul to boost profitability and embrace artificial intelligence. The company is reviewing roles that could be automated in the future.
The job cuts will primarily target administrative positions, with Germany expected to bear the brunt of the redundancies. This move echoes a trend seen at other companies, such as Salesforce, which reduced 4,000 customer service jobs after implementing AI-based agents. These agents can handle many customer inquiries autonomously, leading to a decreased need for human agents.
Lufthansa Group aims to streamline processes and increase efficiency through digitalization and AI implementation. The company is assessing tasks currently done twice, which could potentially be automated in the future.
By 2030, Lufthansa Group aims to have cut 4,000 full-time jobs worldwide, with most redundancies expected in Germany. This strategic move is part of a comprehensive restructuring plan to focus on artificial intelligence and boost profitability.
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