Role Supervisor
Mitsubishi Electric Power Products, Inc. (MEPPI) is on the hunt for a detail-oriented and customer-focused Service Coordinator for their Service Center Division (SCD) in Warrendale, PA.
The Service Coordinator role requires 3+ years of experience in customer service, sales support, or service coordination, ideally within a service-related industry. This position will focus on coordinating service activities, scheduling, liaising between customers and service technicians, and supporting the smooth operation of the Service Center Division.
One of the key responsibilities of the Service Coordinator will be to facilitate deliveries by working with MEPPI logistics and customers to schedule deliveries for large service-related shipments. They will also maintain the service calendar to track scheduled fieldwork, emergency calls, and technician availability.
The Service Coordinator will own the service process, planning, organizing, and scheduling service activities such as repairs, preventative maintenance, parts replacement, and warranty work. They will ensure site readiness by confirming that technicians hold necessary credentials and meet safety compliance for each job site.
In addition to these duties, the Service Coordinator will manage maintenance contracts and ensure that preventative maintenance work is completed on schedule. They will also generate and distribute work orders for all service activities and coordinate third-party equipment and logistics for site testing and start-ups.
The Service Coordinator will also support partners by issuing paperwork and coordinating payments for completed service work provided by authorized service providers (ASPs). Strong multitasking and organizational skills with a focus on accuracy and meeting deadlines are necessary for the role.
MEPPI offers a range of employee perks, including profit sharing, a 24/7 Warrendale fitness center, wellness programs, and employee discounts. The company offers comprehensive health coverage, paying 90% of the cost for medical, dental, and vision plans. MEPPI also offers generous paid time off, including vacation after 90 days of employment and 12 paid holidays per year.
MEPPI is an Equal Opportunity Employer, embracing diversity and committing to creating an inclusive environment for all employees. The company provides career development opportunities, including training, educational assistance, and chances to advance one's career.
If you are a detail-oriented, customer-focused individual with strong organizational and communication skills, and experience in CRM, ERP/MRP systems, and MS Office Suite, then this could be the perfect opportunity for you. For more detailed information about the Service Coordinator position at MEPPI, please visit their official job or company websites or contact Mitsubishi Electric Power Products directly.
- As a Service Coordinator at MEPPI, you will coordinate service activities in various aspects of the electronics industry, including technology, ensuring a seamless customer experience while utilizing CRM, ERP/MRP systems, and MS Office Suite.
- In your role as a Service Coordinator, you will implement lifestyle improvements for customers by ensuring efficient delivery schedules, organizing service activities, and supporting the smooth operation of the Service Center Division, all while enjoying employee perks like profit sharing, fitness centers, wellness programs, and comprehensive health coverage.
