System Upgrade Scheduled: M-PESA Services by Safaricom to Halt on September 22
Safaricom PLC, the telecommunications company that connects millions to financial opportunities every day, has announced a scheduled system upgrade for its M-PESA platform. The upgrade, set to take place on Monday, 22nd September 2025, is from 12:30 AM to 3:30 AM.
The CEO of Safaricom PLC, Peter Ndegwa, made the announcement, emphasising that this upgrade is part of Safaricom's commitment to provide always-on, safe, secure, and worry-free financial services.
During the upgrade, all M-PESA services will be temporarily disrupted. This includes airtime purchases on M-PESA. Safaricom PLC apologises for any inconvenience caused and assures its customers that the upgrade does not affect the overall long-term reliability and security of the M-PESA platform.
The company has carefully planned the maintenance timing to minimise inconvenience. The upgrade is an opportunity for Safaricom to further enhance the safety, security, and efficiency of its financial services.
M-PESA, which has been in operation for 18 years, has been transforming lives in Kenya. It continues to connect millions to financial opportunities every day. Safaricom thanks its customers for their continued support and looks forward to serving them better after the upgrade.
The upgrade is a testament to Safaricom's dedication to maintaining and improving its services. Safaricom PLC encourages its customers to plan their activities accordingly and apologises for the disruption caused during the upgrade.
In conclusion, the M-PESA platform upgrade, scheduled for September 22nd, 2025, is a significant step towards enhancing the safety, security, and efficiency of Safaricom's financial services. The company assures its customers that the disruption will not last beyond the stated time of 12:30 AM to 3:30 AM.
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