Vonage listed in Gartner's Contact Center as a Service Magic Quadrant
In the ever-evolving landscape of digital transformation, Vonage, a trusted partner to enterprises across various industries, continues to make waves. This time, the company has been recognised in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS).
Vonage, a part of Ericsson, is renowned for its AI-powered technology designed for mobile networks and the cloud. Its technology portfolio includes Network APIs, Communications Platform as a Service (CPaaS), Contact Center as a Service (CCaaS), and Unified Communications as a Service (UCaaS) solutions.
One of Vonage's flagship offerings, Vonage Contact Center (VCC), has been lauded for its ability to provide a unified platform for delivering superior customer experiences. VCC integrates seamlessly with leading CRM systems such as Salesforce, ServiceNow, and others, making it a versatile choice for businesses.
VCC's AI-powered tools simplify workflows and enhance customer experiences, setting it apart in small- and mid-market deployments. The VCC Intelligent Workspace offers a configurable, single-pane-of-glass interface with AI functionalities designed to increase agent productivity.
Reggie Scales, President and Head of Applications at Vonage, commented on the recognition, highlighting the team's dedication to delivering solutions that make a difference. "We are committed to reimagining every digital interaction," Scales said.
Vonage's CCaaS solution is also embraced by developers worldwide, a testament to its user-friendly design and robust capabilities. For faster resolution of customer issues, Vonage offers Vonage Fusion, a combination of VCC and its UCaaS solution.
While the search results do not specify which companies integrate their customer service management systems with Vonage's CCaaS solution, it is clear that Vonage is making a significant impact in the industry. More information about Vonage can be found at www.vonage.com.
As a part of Ericsson's Global Communications Platform (BGCP), Vonage continues to innovate and push the boundaries of what is possible in the realm of digital interactions. The company's recognition in the Gartner Magic Quadrant for CCaaS is a testament to its commitment to delivering solutions that make a difference.
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