XPKO BP's Virtual Training Hub
PKO Bank Polski, the largest bank in Poland, has partnered with Huge Thing and other industry partners to revolutionize employee training with the implementation of an XR-based onboarding system. This innovative approach leverages extended reality (XR) technologies to create immersive training environments that simulate real banking scenarios.
The Virtual Bank Branch, a 1:1 scale replication of PKO's newest generation of physical branches, serves as an interactive, fully functional VR training environment. Employees can practice customer service scenarios, simulate daily procedures and workflows, develop communication and soft skills, and get familiar with new branch layouts and client flow.
This new standard for customer-focused banking and employee experience offers several benefits. The virtual space mirrors the exact layout and aesthetics of PKO's updated branch design, allowing trainees to engage interactively with virtual customers and banking applications. This XR-based onboarding ensures consistency, reduces early-stage stress, and allows for immediate feedback and adaptation.
The solution is scalable and deployable across hundreds of locations with headset-ready kits. It is fully adaptable to new processes, policies, and different branch types due to the no-code XR platform. Multi-user mode allows for collaborative sessions in the virtual environment, fostering a collaborative learning experience.
Future updates can easily be rolled out to reflect new standards, ensuring that the training remains current and relevant. Visitors can explore key areas in the virtual space including the front desk & reception zone, customer service points, conference and onboarding rooms, and employee-only zones for internal procedures and simulations.
A live demo of the virtual branch can be scheduled upon request. Contact information for scheduling a demo or learning more about adopting VR training with this platform is available at contact@our website.
By adopting this XR-based onboarding, PKO Bank Polski is aligning with current fintech trends where banks are increasingly adopting cutting-edge digital tools to innovate customer experience and operational efficiency. This collaboration marks a significant step forward in the integration of technology in banking training and service improvement.
While the specific technical details of the implementation are not provided explicitly, the collaboration likely integrates XR to replicate typical branch activities, allowing trainees to engage interactively with virtual customers and banking applications. This method supports continuous learning and skills assessment without disrupting actual branch operations.
For more detailed technical or operational insights, additional specific sources or official announcements from Huge Thing and PKO Bank Polski about their XR onboarding initiatives would be required. However, the involvement of PKO Bank Polski in digital innovation and partnerships with firms like Huge Thing suggests a drive towards immersive, technology-enabled banking training and service improvement based on XR principles.
- This XR-based onboarding system, being scalable and deployable across various locations, also promotes a shift in lifestyle for bank employees, enabling them to learn and adapt to new processes and workflows in a technologically advanced manner.
- The innovative XR-based onboarding system, which includes a lifelike replica of PKO's updated branch design, not only enhances employee training in finance but also sets a trend in the integration of lifestyle and technology, transforming banking services to deliver a superior customer experience.
